Case Study: Heyra — Video-Based Emotional Support Platform

Customer Stories

Heyra: A Safe Video-Based Emotional Support Platform

Client Overview

Heyra is a Germany-based startup offering a safe digital space where people can connect with others who share similar struggles, experiences, and perspectives.

The platform enables meaningful one-on-one emotional support conversations through secure video calls — reducing loneliness and helping people feel heard.

Challenge

Heyra needed a scalable and secure system capable of:

Handling real-time video communication,

Matching users based on shared interests, emotional context, language and profile traits,

Managing payment-based premium sessions,

Supporting privacy-driven communication aligned with GDPR compliance.

The Solution

Internative led the product from UX design to engineering — delivering:

Secure WebRTC-based live video communication

Behavior-based matchmaking algorithm

Payment system integrations (Stripe-based credits/subscriptions)

Anonymous user experience with safe identity handling

Fully responsive UI designed for comfort, trust and accessibility

Outcome

Heyra served as a supportive global community — allowing users to speak freely about stress, relationships, culture shock, discrimination, anxiety and daily struggles with someone who listens.

The platform achieved: